P1 Group, Inc. - Preventive Maintenance Customer Survey

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Preventive Maintenance Customer Survey

Please help us serve you and others better by completing our Preventive Maintenance Customer Satisfaction Survey. Answering the questions below should only take a few minutes. Your participation is completely voluntary and will help us ensure we meet your high level of expectations.

1. During and after service was performed how satisfied have you been with…

	1=Very Unsatisfied—5=Very Satisfied
	1	2	3	4	5	N/A
Preventive maintenance
The quality of work performed?
The scheduling of the preventive maintenance?
The overall performance of your technician?
The communication with your technician?
The professionalism of your technician?
Repairs
The quality of work performed?
The time it took to complete the work?
The follow up of any additional repairs?
The overall performance of your technician?
The communication with your technician?
General
The overall value received?
The communication by the office personnel?
The professionalism of the office staff?
The invoice process?
The explanation of service performed?
The meeting of all promises?
Comments:

2. Do you have any problems we have not addressed?

3. What is your overall satisfaction with P1 Group, Inc.'s services?

1=Very Unsatisfied—5=Very Satisfied
1	2	3	4	5	N/A

4. How likely would you be to refer P1 Group, Inc. to somebody else?

1=Very Unikely—5=Very Likely
1	2	3	4	5	N/A

Please provide additional information or comments: Do not use this comment box to submit questions. We cannot reply to questions you submit through the survey form. If you have a question, please refer to our Contact Us page.

Please provide us with your contact information:

Name:

Company:

Position:

Phone:

E-mail:

As part of our "Best Value" project execution plan, we are looking for customers who would be willing to provide a reference for our future projects. Would you be willing to provide this reference to us?

Yes
No